Terms & Conditions

Last updated: July 2026

1. About This Service

GAMCA Helpline is an independent appointment assistance service. We are not affiliated with the Gulf Health Council, Wafid, or any government authority.

2. Service Fee

We charge a flat service fee of ₹1,499 (inclusive of GST). This fee covers appointment coordination, document checklist, WhatsApp/email reminders, and post-booking support. It does not include the government medical examination fee charged directly by the authorised medical centre.

3. Cancellation & Refund Policy

Refunds are handled on a case-by-case basis depending on the reason for non-completion:

Reason	Refund
Failure on our end (system error, our mistake)	100% refund
Applicant-side eligibility issue (see below)	70% refund (₹1,049) — 30% deducted
Appointment slip successfully delivered to applicant	No refund

Applicant-side eligibility issues include:

Attempting to book within 2 months of a previous Wafid/GAMCA medical test result
Passport expired or details mismatch with Wafid records
Incorrect visa category or destination provided
Blacklisted or blocked passport number on the Wafid system
Applicant already has an active appointment for the same destination
Name or date of birth does not match sponsor/employer records

Approved refunds are processed within 5–7 business days to the original payment method. To request a refund, email us at support@gamcahelpline.com with your booking ID.

4. Applicant Eligibility Declaration

By submitting the booking form, you confirm that:

Your last Wafid/GAMCA medical result (if any) was more than 2 months ago
All information provided is accurate and matches your passport
You meet the visa category and destination country requirements
Your passport is valid and not blocked on the Wafid system

5. Limitation of Liability

GAMCA Helpline is not responsible for delays, rejections, or issues caused by the Wafid system, authorised medical centres, or government decisions. We assist with the appointment booking process only. Outcome of the medical examination is solely between the applicant and the examining medical authority.

6. Privacy

Personal and passport information submitted through our booking form is used solely to facilitate your appointment. We do not sell or share your data with third parties except as required to process your booking (e.g., Razorpay for payment processing). Data is retained for a maximum of 12 months.

7. Contact

For queries, refund requests, or disputes, reach us at: